Facil HelpDesk Customer Support Software

Facil HelpDesk is an customer support management system for PHP, based in tickets, enabling users to track and manage their support requests faster.

Facil HelpDesk was designed for small and medium companies with one or more members of staff or for those who want to organise communications instead of using contact forms, hidding emails, etc

As Facil HelpDesk is a browser based help desk, your staff can also use it while on the move and customers can send requests in using their normal email client or web browser without causing inconvenience to the end-user.
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Main Features

Browser based (PHP/MySql)

Email management with attached files, JPG,PDF, etc.

Ticket tracking, with the ticket ID and a key if submission was done by email.

Web submission form (for registered users) , using the user login area

Access to an article's base (you can publish articles)

Supports multiple staff members and multiple departaments

Assing tickets to individual members of staff with notifications

Basic reporting of tickets, polls of responses, usage etc.

Email validation for new users, email notifications

three levels of users: end user, staff member, administrator

Customizable colors, logo, etc.

Tickets system customer support software

Include usefull options that are available in complex HelpDesk at a fraction of the cost. It's documentation is simple. It's use is intuitive you will learn to use it in 5 minutes or less.

Online Demonstration

Incoming Email Demonstration

An important feature of Facil HelpDesk is it's ability to handle your organizations emails (POP3) , for a demonstration of this working please send an email to our test addresses (which feeds to the demo install below every 60 minutes)

for testing this feature, send an email at:

contact1 at domain cromosoft.com, (our live helpdesk)

This feature was disabled in our online demo to avoid abuse of web server.

(11/ 2009)

Email Handling Features

POP3 Retrieval
SMTP for outgoing emails
Ability to handle multiple email addresses, such as billing@domain and support@domain and pipe to individual departments.
SPAM filter (email's subjet is changed to SPAM..)
Support for email attachments
Identified in Facil HelpDesk as an email submission (tickets of the Unregistered has low priority)
Automatically assigned a tracking id, all future correspondence kept in one Facil HelpDesk ticket
Responses can be managed by email or web also if the user is Unregistered.

Online demo for administrative users: http://www.demo.cromosoft.com/helpdesk/index_admin.php

Staff

Username: staff

Password: staff

Admin

Username: admin

Password: admin

Change settings, delete users, etc. were disabled for security

Online demo for our end users:

http://www.demo.cromosoft.com/helpdesk/

create a new one account or use:

Username: staff

Password: staff, (this user is the previous staff member) creates tickets and respond.